PRIVACY POLICY

Operated by Why Enterprises LLC
Effective Date: October 15, 2026
Website: https://problembase.app
Contact: contact@awebuilt.com

1. Introduction

Why Enterprises LLC (“Company,” “we,” “us,” or “our”) operates ProblemBase, an online platform where users can share problems they experience, discover problems shared by others, express interest in solving problems, connect with other users, exchange ideas, and explore potential business, software, AI, and automation opportunities.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use ProblemBase, including its website, accounts, messaging features, and related services (collectively, the “Service”).

By using the Service, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

A. Information You Provide

This may include:

• Name, username, email address, and account credentials.
• Profile information, professional background, company name, and business contact information you choose to provide.
• Problems, challenges, ideas, questions, comments, proposed solutions, and other content you submit.
• Connection requests, responses, and communications with other users.
• Support requests, feedback, survey responses, and communications with us.
• Subscription, billing, and transaction-related information, if paid services are offered.
• Other information you voluntarily submit through the Service.

Do not include passwords, payment card numbers, confidential customer data, trade secrets, or other sensitive information in public posts or messages unless the Service explicitly supports the relevant use and you are authorized to share it.

B. Information Collected Automatically

When you use the Service, we and our service providers may collect information such as:

• IP address and approximate location derived from it.
• Browser type, device type, operating system, and language.
• Pages viewed, features used, links clicked, and interactions with the Service.
• Dates, times, session information, referring pages, and general usage activity.
• Diagnostic, security, and error information.

We may use cookies, local storage, pixels, or similar technologies for authentication, security, preferences, analytics, and service functionality. Where required by law, we will obtain consent before using non-essential tracking technologies.

C. Payment Information

If we offer paid memberships, subscriptions, or other paid features, payment processing may be handled by third-party payment providers.

We may receive information such as transaction identifiers, payment status, subscription status, billing details, and limited payment-method information from those providers. We do not intend to store full payment card numbers or card security codes on our own servers.

Payment providers process payment information according to their own terms and privacy policies.

D. Information from Third Parties

We may receive information from authentication providers, payment processors, hosting providers, analytics services, fraud-prevention services, and other third parties that help operate the Service. We may also receive information when you choose to connect a third-party account or share information with us through an integration.

3. How We Use Information

We may use collected information to:

• Create, authenticate, and manage accounts.
• Operate ProblemBase and provide its features.
• Display profiles, problem posts, comments, and other content according to your settings and the feature's design.
• Facilitate connection requests and business-related communications.
• Send account notifications, connection updates, security alerts, and service announcements.
• Process payments and manage subscriptions or membership entitlements.
• Detect spam, fraud, abuse, impersonation, and violations of our Terms of Service.
• Investigate reports and enforce our policies.
• Maintain, troubleshoot, secure, and improve the Service.
• Understand aggregate platform usage and evaluate feature performance.
• Respond to support requests.
• Comply with applicable laws and enforce our agreements.
• Send promotional communications where permitted by law and subject to applicable opt-out rights.

We may use aggregated or de-identified information for analytics, research, and product improvement when it cannot reasonably be used to identify you.

4. Public Posts and User Communications

ProblemBase is designed to help people discover and discuss real-world problems and potential solutions. Some information you submit may be visible to other users or the public.

Depending on the feature and your settings, your username, profile, problem descriptions, comments, solutions, and other submissions may be publicly accessible, searchable, copied, or shared outside the Service.

Connection requests and private messages may be visible to their intended recipients and to authorized personnel or service providers when reasonably necessary for safety, support, moderation, security, legal compliance, or operation of the Service.

Private messages should not be treated as legally privileged, guaranteed confidential, or suitable for highly sensitive information. We cannot guarantee that another user will keep information you share confidential. Consider using a separate confidentiality agreement before exchanging sensitive business information.

Do not post personal information about another person without an appropriate legal basis or their authorization.

5. How We Share Information

We do not sell your personal information to third parties in exchange for money. We may disclose information in the following circumstances:

A. Service Providers

We may share information with vendors that help us operate the Service, including hosting, database, authentication, email, payment processing, analytics, customer support, security, and AI providers, if used.

These providers may process information on our behalf subject to applicable agreements and legal requirements.

B. Other Users and the Public

We share information as necessary to provide platform features, including displaying public posts and facilitating connections and conversations between users.

C. Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to comply with law, legal process, or a valid government request; protect the rights, safety, and security of users or the public; investigate suspected fraud or abuse; enforce our Terms of Service; or establish, exercise, or defend legal claims.

D. Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.

E. With Your Direction or Consent

We may share information when you direct us to do so or otherwise provide valid consent.

6. AI and Automated Processing

If ProblemBase uses artificial intelligence or automated tools to categorize posts, recommend problems, generate summaries, detect abuse, or assist with other features, information you submit may be processed by the relevant providers to deliver those features.

We will take reasonable steps to use providers and configurations appropriate to the Service. However, AI-generated content can be inaccurate, incomplete, or misleading. Do not submit sensitive or confidential information to AI-powered features unless you are comfortable with the applicable processing and disclosure.

Where required by law, we will provide additional notices or choices for automated processing.

7. Cookies and Analytics

We may use essential cookies and similar technologies to keep you signed in, protect accounts, remember preferences, and maintain platform functionality.

We may also use analytics technologies to understand usage and improve the Service. You can manage available cookie preferences through our site controls and your browser settings. Disabling certain technologies may affect Service functionality.

Where required by law, non-essential cookies or tracking technologies will be used only after obtaining the necessary consent.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining accounts, handling disputes, enforcing agreements, complying with legal obligations, and preventing fraud or abuse.

Retention periods depend on the type of information and the circumstances. We may retain limited information after account closure where necessary for security, legal compliance, financial records, dispute resolution, or enforcement.

Deleting an account may not remove information already copied, shared, indexed, or retained by other users or third parties. We will handle deletion requests in accordance with applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, alteration, and destruction.

No website, database, messaging system, or method of electronic transmission is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and notifying us if you suspect unauthorized access to your account.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Obtain a portable copy of certain personal information.
• Opt out of certain targeted advertising, sale, or profiling activities where applicable.
• Withdraw consent where processing relies on consent.
• Appeal a decision concerning a privacy request where required by law.
• Opt out of marketing emails using the unsubscribe instructions provided.

To submit a request, contact us at contact@awebuilt.com. We may need to verify your identity before responding. We will respond within the time required by applicable law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. U.S. State Privacy Laws

Residents of certain U.S. states may have additional privacy rights under applicable state laws, including rights concerning access, correction, deletion, portability, and certain types of data processing.

These rights depend on the law applicable to the individual and the Company's activities. Where applicable, you may submit requests or appeals using the contact details in this Policy.

We will provide any additional disclosures or opt-out mechanisms required by the laws that apply to our Service.

12. Children's Privacy

ProblemBase is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact us at contact@awebuilt.com. We will take appropriate steps to investigate and, where required, delete the information.

If applicable law requires additional age-related restrictions, we will follow those requirements.

13. Third-Party Websites and Services

The Service may contain links to third-party websites, tools, profiles, or services. We do not control their privacy practices or content. Your interactions with those third parties are governed by their own policies and terms.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. International Data Processing

Depending on where our service providers and systems are located, your information may be processed or stored in the United States or other countries. Where required, we will implement appropriate safeguards for international transfers.

15. Changes to This Privacy Policy

We may update this Policy from time to time. When we make material changes, we will update the effective date and provide additional notice where required by law.

Your continued use of the Service after an updated Policy becomes effective will be subject to applicable law and any consent requirements that apply to the changes.

16. Contact Us

For privacy questions, requests, or complaints, contact:

Why Enterprises LLC
ProblemBase Privacy Contact
Email: contact@awebuilt.com

Please do not include passwords, payment card details, or other sensitive information in your initial request.